Unified Communications & Collaboration

Your phone system should be an asset—not a headache. Teleworks designs and supports Wildix cloud-based Unified Communications & Collaboration (UC&C) systems for small and mid-sized businesses across Connecticut. We help you reduce monthly costs, simplify how your team communicates, and give customers more ways to reach you—from desk phones and mobile apps to click-to-call on your website.

Why Connecticut Businesses Choose Teleworks for VoIP

  • Local design, installation, and on-site training from our Glastonbury team

  • Migration from legacy PBX or analog lines to modern VoIP

  • Integration with your CRM and website for click-to-call and chat

  • Flexible options for multi-location and remote teams

  • Ongoing monitoring and support from people you actually know

cloud based phone systems image

Significantly reduce your costs, increase productivity, save time, and revolutionize how you serve customers.

Increase Business Productivity and Time Savings

In today’s market place customers would rather find you on the internet than call you on the phone. But after going on your site and navigating around for a bit, nothing usually comes of it.

To transform your website into a call center, you must make it simple for a customer to contact you. Wildix is the only UC system that allows web visitors to call you, start a text or video chat, share documents, and more…directly from your website. Wildix uses the most updated and secure technology for direct two-way communication with your web visitors. WebRTC KITE by WILDIX integrates your PBX with your website, ensuring you’ll never miss a call and allowing you to increase your conversion rate.

Increased Efficiency

Up to 25% saved time in daily operations

Better Secutiry

100% security with no further applications

To transform your website into a call center, you must make it simple for a customer to contact you.

Cloud-based Phone System FAQ’s

How Do Your Phone Systems Increase Efficiency

Thanks to Unified Communications, your company can streamline employees’ daily processes. How? Managing waiting calls, avoiding clogged lines, easily sharing documents, always making employee “status” visible, starting video conferences to avoid travel…these are just some of the solutions for small, everyday office issues. And they can be integrated with your company’s management. Wildix offers a tool that is always up to date, intuitive, and easy to use. This allows you to increase productivity and cut the costs of a traditional phone system. Wildix is easy to install on all your company workstations, taking only a few minutes. It does not hinder employees or interrupt service, all with a simple click.

Wildix is the first totally web-based solution and is also mobile-first: the Wildix App works on any smartphone operating system, in the office, at the airport, abroad—wherever you have an internet connection.

Traditional phone systems and UC&Cs require the addition of SBC and VPN infrastructures to work remotely to protect your system from cyber attacks and external viruses.

SBCs and VPNs (dedicated hardware or software applications that secure and govern the manner in which phone calls are initiated) are not included in the traditional PBX package you purchase and require constant maintenance and attention. Otherwise, your data is in danger. You will end up spending more and increasing your risks. Failure to update these infrastructures can be extremely costly and cause more damage.

Your communications system must be inherently safe without requiring additional infrastructure.

Wildix is secure by design. It does not need SBCS or VPNS, and voice and data are always protected because it is created with a native encryption system.

IP-Based phone systems transfer calls using your high-speed Internet connection, rather than digital or analog connections. Voice over Internet Protocol, VoIP for short, is technology for the delivery of voice communications and multimedia sessions over the Internet. VoIP’s debut dates back to 1995, a couple of years after the World Wide Web became available to the masses. Back then, there was still a lot of work to be done in order to foolproof the technology, but over time, VoIP has perfected voice quality and reliability. Soon, all phone lines will be IP-based!

We use cloud-based internet phone lines, which will actually improve the clarity and reliability of your phone calls. With less background noise on the line, you will be able to hear better and understand your customers. We will ensure you have the proper technology for your business so that your phone calls and internet are completely optimized.

Businesses are switching over to VoIP with great ease and satisfaction. In order to make this shift, you’ll need an IP-enabled phone or VoIP phone adapter, a strong internet connection, and a router. VoIP allows users to operate the same devices they always have because an analog telephone adapter (ATA) can be used for connecting analog telephones and fax machines to the digital phone system. Part of our approach is to keep things simple. If you do not see a service you are interested in on our website, reach out to us, as 99% of the time we can help you. We welcome transparency, which is why we want you to know exactly what we’re installing, why, and how. We find that a face-to-face discussion with our clients leaves them with a clearer understanding, which is something we welcome.

Enabling network address translation (NAT) prevents this! NAT is a feature that equips the VoIP devices with a private IP address. This creates a barricade between the devices from open internet traffic, preventing hackers from getting through.

get a free quote

This field is for validation purposes and should be left unchanged.